Reference

How We Protect Your Account Information

Your account details, payment history and device access stay encrypted on our servers.

End-to-end encryption on all loginsDANA, OVO, GoPay and QRIS transactions logged separatelyReal-time access controls tied to your device
Explore the Lobby Read FAQ
kenangan4d login How We Protect Your Account Information
PRIVACY CONTACT

Reach Our Privacy Team

Team online

Email Support

Send privacy questions to [email protected]. Replies arrive within 24 hours on business days. Include your account email so we can locate your record quickly.

Live Chat

Open the chat widget in the lobby bottom-right corner. Our team is online 09:00–23:00 WIB every day. Ask about data access, cookie settings or account deletion requests.

Account Settings

Go to Settings > Privacy & Data inside your profile. You can download your full data export, toggle marketing emails and review active login sessions in real time.

SECURITY & CONTROL

How We Keep Your Privacy Strong

Encryption Standard

All logins and payment flows use 256-bit SSL encryption, the same standard banks use. Your password is hashed and never stored in plain text on our servers.

Payment Data Isolation

DANA, OVO, GoPay and QRIS details are stored in a separate vault from your game history. Our payment processors handle card tokenisation; we never see your full payment credentials.

Session Control

You can view every active login session in Settings and log out remotely from any device. Sessions auto-expire after 30 days of inactivity or when you manually sign out.

Data Retention

Game activity logs are kept for 12 months. Transaction records stay on file for seven years where local law permits, then deleted unless you request earlier removal.

Third-Party Access

We share data only with payment processors (for deposits and withdrawals), game studios (anonymised gameplay stats) and law enforcement when required by legal process.

Your Data Rights

Email [email protected] to request a copy of your data, update personal details, or ask for account deletion. We respond within 14 days with your full export in standard format.

Your Most Asked Privacy Questions

Yes. Go to Settings > Privacy & Data and click 'Download My Data'. We'll email you a complete export within 24 hours: your profile, login history, game sessions and all transactions. You can also email [email protected] to request it by email.

DANA, OVO, GoPay and QRIS transaction records are stored for seven years where local law permits, for tax and audit purposes. Your actual payment credentials (card numbers, wallet IDs) are deleted immediately after withdrawal is confirmed.

Your individual game sessions and account details stay private. We share anonymised gameplay statistics with our game studios (for example, which game types are popular), but never your name, account ID or personal login data.

You can request account closure by emailing [email protected]. We'll delete your profile within 14 days, but transaction records stay for seven years where local law permits. Some data may be retained if there's a pending withdrawal or dispute.

Your account and all data remain on our servers indefinitely. If your account is inactive for two years, we may ask you to re-confirm your status before we keep it open. You can delete it anytime through Settings > Account > Close Account.

Yes. We use essential cookies to keep you logged in and remember your language. We also use analytics cookies to track which lobby sections you visit, so we can improve the interface. You can manage cookie preferences in your browser settings; some features may not work if you disable them.

Email [email protected] immediately. Include your account email and describe what happened. Our security team will investigate within 24 hours and notify you of next steps. We also recommend changing your password and reviewing your recent logins in Settings.

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